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Effective Listening
Assessing your listening skills
Five skills for improved listening
Recall details
Understand the big picture
Evaluate content
Attune to subtle cues
Listen with empathy
When and how to listen
Challenging in listening
Getting distracted by internal noise
Multitasking
Paying attention to delivery
Overwhelming yourself with information
Responding inappropriately
Effective Listening Behaviour
Clarify your role
Use nonverbal cues
Allow silence
Paraphrase what was said
Match emotions
Effective listening in action
มาฝึกทักษะการฟังกันเถอะ
30 Days Challenge
Action Plan
Tip Sheet
Glossary
Paying attention to delivery
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